All services are fully restored and operational. Please contact Listrak support if you are seeing any other issues with sends or API calls.
Posted Sep 23, 2025 - 13:17 EDT
Update
All areas of the application are fully restored and scheduled sends are processing. We will continue to monitor to ensure all sends have completed successfully before moving this incident to resolved.
Posted Sep 23, 2025 - 12:36 EDT
Monitoring
Network connectivity has been restored, and systems are operational. We will continue to monitor to ensure all sends are processing as expected.
Posted Sep 23, 2025 - 12:17 EDT
Update
We are continuing to investigate this issue.
Posted Sep 23, 2025 - 11:47 EDT
Investigating
We are currently investigating network connectivity issues that are preventing access to the Listrak platform. This is currently preventing users from logging into admin.listrak.com.
Posted Sep 23, 2025 - 11:35 EDT
This incident affected: Journey Hub (Abandonment, Segment Entry, Custom Events), Email (Email Broadcast, Email Transactional, Email Authoring), SMS/MMS/RCS (SMS/MMS/RCS Broadcast, SMS/MMS/RCS Transactional, SMS/MMS/RCS Authoring), Mobile App Push (Mobile App Push Broadcast), Listrak App (Listrak App), Listrak API (Email API, SMS API, Cross Channel API, Data Import API, Mobile App Push API), Listrak Intelligence (Recommendations, Predictive Analytics, Predictive Content), and Analytics, Segmentation, Imports and Exports.