Performance degradation with SMS

Incident Report for Listrak

Resolved

The SMS queue has processed all messages that were delayed. This service is functioning as expected. If you have any questions or concerns, please reach out to support.

Posted Oct 28, 2026 - 17:51 EDT

Monitoring

Our SMS provider experienced elevated error rates from 12:30 PM to 1:10 PM, which delayed message delivery. The provider has made a fix, and performance is back to normal. Delayed messages are now being delivered, and we’ll close this incident once the queue is fully processed.

Posted Oct 28, 2026 - 14:09 EDT

Investigating

Clients may experience delays in SMS delivery starting at 12:30pm today.
We are actively investigating and working to restore normal performance.
We will provide an update within 30 minutes.

Posted Oct 28, 2026 - 13:43 EDT

This incident affected: SMS/MMS/RCS (SMS/MMS/RCS Broadcast, SMS/MMS/RCS Transactional).