All Systems Operational

Uptime over the past 90 days. View historical uptime.
Listrak App Operational
90 days ago
99.98 % uptime
Today
Listrak App Operational
90 days ago
99.98 % uptime
Today
Listrak API Operational
90 days ago
99.99 % uptime
Today
Email API Operational
90 days ago
99.99 % uptime
Today
SMS API Operational
90 days ago
99.99 % uptime
Today
Cross Channel API Operational
90 days ago
99.99 % uptime
Today
Data Import API Operational
90 days ago
99.99 % uptime
Today
Mobile App Push API Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
99.94 % uptime
Today
Email Broadcast Operational
90 days ago
99.84 % uptime
Today
Email Transactional Operational
90 days ago
100.0 % uptime
Today
Email Authoring Operational
90 days ago
99.99 % uptime
Today
SMS/MMS/RCS Operational
90 days ago
99.94 % uptime
Today
SMS/MMS/RCS Broadcast Operational
90 days ago
99.84 % uptime
Today
SMS/MMS/RCS Transactional Operational
90 days ago
100.0 % uptime
Today
SMS/MMS/RCS Authoring Operational
90 days ago
99.99 % uptime
Today
Mobile App Push Operational
90 days ago
100.0 % uptime
Today
Mobile App Push Broadcast Operational
90 days ago
100.0 % uptime
Today
Journey Hub Operational
90 days ago
99.99 % uptime
Today
Abandonment Operational
90 days ago
99.99 % uptime
Today
Segment Entry Operational
90 days ago
99.99 % uptime
Today
Custom Events Operational
90 days ago
99.99 % uptime
Today
Listrak Intelligence Operational
90 days ago
100.0 % uptime
Today
Recommendations Operational
90 days ago
100.0 % uptime
Today
Predictive Analytics Operational
90 days ago
100.0 % uptime
Today
Predictive Content Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Segmentation Operational
90 days ago
100.0 % uptime
Today
Imports and Exports Operational
90 days ago
99.98 % uptime
Today
Listrak Support Services Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
Chat Support Operational
Phone Support Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 22, 2025

No incidents reported today.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Platform Degradation
Resolved - We appreciate everyone’s patience as we worked through this incident today. All AWS services are now operational, and our affected services have fully recovered and are caught up. Our teams will continue to monitor to ensure everything remains fully operational.
Oct 20, 19:04 EDT
Monitoring - NextGen Broadcast sends are beginning to process now. We will continue to monitor progress until all sends are caught up and processed.
Oct 20, 18:27 EDT
Update - There have been no changes since our last update. We are continuing to actively monitor updates from AWS as they work to restore all services. We will continue to actively monitor the situation and work on mitigation options until all services are fully restored. Impact still remains the same for Broadcast sends for our NextGen clients.
Oct 20, 17:37 EDT
Update - We appreciate your patience as we continue to work through this incident. AWS is continuing to work to resolve this incident in their environment. At the same time, Listrak engineers are actively working on options to start processing NextGen Broadcast sends. We will continue to post updates as steps are taken to fully restore send functionality.
Oct 20, 13:12 EDT
Update - We are continuing to monitor the status of the incident with our upstream cloud provider. Engineers are also working on mitigation options to enable NextGen Broadcast sends. Once service is restored, previously scheduled sends will begin to process.
Oct 20, 10:34 EDT
Update - Our help desk provider is also affected by this upstream outage which is preventing client access to https://support.listrak.com. If you are having issues reaching the Listrak Support Portal, please use the chat option in the platform or call 877-362-4556 ext 1
Oct 20, 09:06 EDT
Update - Performance is fully restored for Product Recommendations. As of 9:00 AM EST, we are still seeing issues with audience generation for NextGen Broadcast sends.
Oct 20, 09:00 EDT
Update - We are seeing performance degradation with serving Product Recommendation images. The AWS outage has impacted the availability of scaling resources. Our engineers are actively shifting resources to improve performance.
Oct 20, 08:31 EDT
Update - Our import service is operational again. Engineers are continuing to monitor imports and restart any imports that might have failed during the outage.
Oct 20, 08:18 EDT
Identified - Beginning around 2:30 AM EST, Amazon Web Services experienced an outage. AWS is continuing to work through issues with multiple services. At this time, this is impacting data imports and NextGen email and SMS sends. Our engineers are continuing to work through mitigation steps while we wait for AWS to return to fully operational.
Oct 20, 07:22 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
October Scheduled Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 02:00 EDT
Scheduled - Listrak Engineers are continuing to prepare for the Q4 holiday season to ensure optimal performance, reliability, and scalability of our services.

We will be performing additional upgrades to our network infrastructure on Wednesday, October 8, 2025, between 2:00 AM ET and 3:00 AM ET.

During the scheduled maintenance window, you may experience a brief delay in API responses and limited access to the platform. While we’re targeting a duration of less than 5 minutes, the disruption could extend up to 15 minutes.

Our Infrastructure team has carefully coordinated this work to ensure minimal impact to our services.

We appreciate your understanding as we prepare for a successful and seamless holiday season.

Track real-time status at https://status.listrak.com

Please open a ticket at https://support.listrak.com if you have any questions or would like to update the recipients of this notification. We are here to help!
Oct 1, 16:13 EDT
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